Refund Policy

Refund Policy

We believe in quality – and customer satisfaction. If something isn't right, we’re here to help.

1. Eligibility for Refund

You can request a refund within 7 days of receiving your order if:

• The product is damaged, defective, or not as described

• You received the wrong item

Jewelry must be unused and in original packaging.

2. Non-Refundable Items

• Items purchased during a sale

• Customized or personalized jewelry

• Products returned without prior approval

3. Refund Process

1. Email us at support@thearoha.co with your order number and issue.

2. Our team will verify and approve your request.

3. Once approved, your refund will be processed within 5-7 business days via your original payment method.

4. Exchange Option

Prefer an exchange instead? Let us know — we’re happy to accommodate wherever possible!